Thank you for choosing Topaz Video AI. We aim to provide a smooth and transparent experience for all customers. Please review our updated 30-day Refund Policy.

1. Digital Product Policy

Topaz Video AI is a digital software product.
Once a license key or download link is delivered, the product is considered non-returnable.

2. 30-Day Refund Guarantee

We offer refunds within 30 days of purchase under specific conditions.

You are eligible for a refund if:

• You purchased the wrong product by mistake and have not activated the license.

• You are facing a technical issue that prevents the software from working, and our support team is unable to fix it.

• You experienced a payment error such as being charged more than once.

Refunds cannot be issued if:

• The license has already been activated, installed, or used.

• The issue is caused by unsupported hardware, low system requirements, or user-side limitations.

• You changed your mind after receiving and activating the product.

• The product was delivered properly and fully, and you no longer wish to use it.

3. Timeframe

Refund requests must be submitted within 30 days from the date of purchase.
After 30 days, all sales are considered final.

4. How to Request a Refund

To request a refund, send us the following details:

• Full name

• Order number

• Email address used during purchase

• Explanation of the issue

Submit your request to:

Email: support@topazvideo.com

Our team will review your request and respond within 24–48 hours.

5. Exchanges

Because this is a digital product, we do not offer traditional exchanges.
However, we may help you switch to another version if the license is not yet activated.

6. Chargebacks

Please contact us before requesting a chargeback.
Unauthorized chargebacks may lead to removal of license access or account restrictions.

7. Contact Us

If you have questions about this policy:

Address: 127 N Higgins Ave Ste 307D #820, Missoula, MT 59802
Phone: +1 408 727 8227
Email: support@topazvideo.com
Website: Topazvideo.com